Terms and Conditions for BlueEar

Last Updated: February 26, 2025

Terms of Service for BlueEar

Effective Date: February 26, 2025

Introduction

Welcome to BlueEar (https://freelytune.com). By accessing our website or using our bluetooth headphone services, you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Hong Kong engine International Co., Limited ("Company", "we", "us", or "our").

Service Description

BlueEar is an e-commerce platform specializing in bluetooth headphones and audio accessories that provides online retail services ("Service"), including but not limited to:

• Online bluetooth headphone catalog and browsing
• Audio equipment purchasing and order management
• Secure payment processing for bluetooth headphone transactions
• Bluetooth headphone order tracking and delivery services
• Customer support and after-sales service for audio products
• Product reviews and audio equipment comparison tools

Product and Pricing

• All bluetooth headphones and audio accessories displayed on our platform are subject to availability
• Audio product prices are displayed in the applicable currency and include applicable taxes where required
• We reserve the right to modify bluetooth headphone prices and availability without prior notice
• Bluetooth headphone images and descriptions are provided for reference and may vary from actual products
• Special offers and promotions on audio equipment are subject to specific terms and conditions
• Technical specifications for bluetooth headphones are provided by manufacturers and may be subject to updates

Order Processing and Payment

• Bluetooth headphone orders are processed upon successful payment confirmation
• We accept payments through Stripe payment processing system for all audio equipment purchases
• Payment must be completed at the time of bluetooth headphone order placement
• We reserve the right to cancel orders for reasons including but not limited to: payment failure, bluetooth headphone unavailability, or suspected fraudulent activity
• Order confirmation will be sent via email upon successful bluetooth headphone purchase

Shipping and Delivery

• Shipping costs and delivery timeframes for bluetooth headphones are calculated based on destination and shipping method selected
• We are not responsible for delays caused by customs, weather, or other circumstances beyond our control
• Risk of loss and title for bluetooth headphones pass to you upon delivery to the shipping carrier
• Delivery addresses must be accurate and complete; we are not responsible for audio equipment delivered to incorrect addresses provided by customers
• Bluetooth headphones may require signature confirmation for delivery due to their value

Returns and Refunds

• Returns are accepted within 30 days of delivery for eligible bluetooth headphones and audio accessories
• Audio products must be in original condition, unused, and in original packaging with all accessories
• Certain bluetooth headphones may not be eligible for return due to hygiene or safety reasons
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Refunds will be processed to the original payment method within 5-10 business days after we receive the returned audio equipment
• Bluetooth headphones must be free from personal contamination and show no signs of extensive use

User Account and Responsibilities

You agree to:

• Provide accurate and complete registration information for bluetooth headphone purchases
• Maintain the security of your account credentials and protect your audio equipment orders
• Use the Service in compliance with applicable laws and regulations regarding audio equipment
• Not use the Service for any illegal, fraudulent, or unauthorized purpose
• Not attempt to interfere with the proper functioning of our bluetooth headphone marketplace
• Provide honest and accurate reviews for audio products you have purchased

Intellectual Property Rights

• All content, features, and functionality of the bluetooth headphone Service are owned by the Company
• Bluetooth headphone images, descriptions, and branding materials are protected by intellectual property laws
• Users may not reproduce, distribute, or create derivative works from our audio product content without permission
• User-generated content (bluetooth headphone reviews, audio equipment ratings) may be used by us for promotional purposes

Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, including:

• Account registration and authentication information for bluetooth headphone purchases
• Order and payment information for audio equipment processed securely through Stripe
• Shipping and billing addresses for bluetooth headphone delivery
• Customer service communications regarding audio products
• Website usage analytics for bluetooth headphone marketplace improvement
• Audio equipment preferences and purchase history for product recommendations

Service Availability and Limitations

• We strive to maintain high service availability for our bluetooth headphone marketplace but do not guarantee uninterrupted access
• We may temporarily suspend service for maintenance, updates, or technical issues
• We reserve the right to modify, suspend, or discontinue any part of the bluetooth headphone Service with reasonable notice
• Geographic restrictions may apply to certain audio products or services
• Bluetooth headphone compatibility with devices may vary and is not guaranteed

Customer Support

• Customer support for bluetooth headphones is available through our contact form and support email
• We aim to respond to customer inquiries about audio equipment within 24-48 hours during business days
• Support is provided in multiple languages based on availability
• For urgent bluetooth headphone order-related issues, please contact us immediately
• Technical support for audio equipment is provided based on manufacturer specifications

Disclaimer of Warranties

The Service and bluetooth headphones are provided "as-is" without warranties of any kind. We do not guarantee:

• The accuracy of all bluetooth headphone descriptions or audio specifications
• Uninterrupted or error-free service operation for audio equipment purchases
• The suitability of bluetooth headphones for any specific purpose beyond their intended use
• Compatibility between bluetooth headphones and all devices
• Battery life or audio performance exactly as specified by manufacturers

Limitation of Liability

Our total liability for any claims related to bluetooth headphone purchases is limited to the amount paid by you for the specific audio equipment order in question, not to exceed the total amount paid in the past 12 months.

Audio Equipment Specific Terms

• Battery Performance: Bluetooth headphone battery life may vary based on usage patterns and environmental conditions
• Bluetooth Connectivity: We do not guarantee compatibility with all devices; customers should verify compatibility before purchase
• Audio Quality: Sound quality may vary based on audio source, device settings, and environmental factors
• Water Resistance: IP ratings are provided by manufacturers; actual performance may vary with use and age
• Firmware Updates: Bluetooth headphones may receive firmware updates that could affect functionality

Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong Special Administrative Region. Any disputes shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Binding arbitration or court proceedings in Hong Kong as a last resort

Prohibited Uses

You may not use our bluetooth headphone Service to:

• Violate any applicable laws or regulations regarding audio equipment
• Infringe on intellectual property rights related to bluetooth headphones
• Transmit harmful or malicious code through our audio equipment platform
• Engage in fraudulent activities related to bluetooth headphone purchases
• Resell audio products for commercial purposes without authorization
• Submit false reviews or ratings for bluetooth headphones

Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered bluetooth headphone customers
• Prominent notice on our audio equipment website
• Updated "Last Modified" date on this page

Continued use of the bluetooth headphone Service after changes constitutes acceptance of the new Terms.

Contact Information

For questions about these Terms or our bluetooth headphone Service, contact us at:

• Email: [email protected]
• Customer Service: Available through our website contact form for audio equipment support
• Address: Hong Kong engine International Co., Limited

Agreement

By using BlueEar, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service for bluetooth headphone purchases and audio equipment services.

This Terms of Service is provided by Hong Kong engine International Co., Limited for BlueEar bluetooth headphone marketplace.