Payments & Refund Policy for BlueEar

Last Updated: February 26, 2025

Payment Methods

BlueEar, operated by Hong Kong engine International Co., Limited, uses Stripe as our payment processor for all bluetooth headphone and audio accessory purchases. All payments are processed securely through Stripe's platform.

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Digital Wallets (Apple Pay, Google Pay)
• Bank transfers (where available)

We do not store your payment card details. Your payment information is handled directly by Stripe, whose use of your personal information is governed by their Privacy Policy. Stripe adheres to PCI-DSS standards, ensuring the secure handling of your payment information.

Order Payment Process

• Payment is required at the time of order placement
• Orders are processed only after successful payment confirmation
• You will receive an order confirmation email upon successful payment
• All prices are displayed in the applicable currency and include applicable taxes where required
• Payment authorization may be held until order shipment

Refund Policy

General Policy

We want you to be completely satisfied with your bluetooth headphone purchase. If you are not satisfied with your order, you may return eligible items within 30 days of delivery for a full refund.

Eligible Returns

Bluetooth headphones and audio accessories eligible for return must meet the following conditions:

• Returned within 30 days of delivery date
• Items must be in original, unused condition with no signs of wear
• Items must be in original packaging with all tags, labels, and protective films attached
• Items must include all original accessories (charging cables, ear tips, carrying cases, documentation)
• Bluetooth headphones must not show any pairing history or personalized settings

Non-Returnable Items

The following items cannot be returned for hygiene, safety, and technical reasons:

• Bluetooth headphones that have been used extensively (showing ear wax, sweat, or other personal contamination)
• Custom or personalized audio devices
• Ear tips or ear cushions that have been in direct contact with ears
• Digital audio content or downloadable firmware
• Items damaged by water, impact, or improper charging
• Headphones with modified firmware or unauthorized repairs

Audio Device Specific Return Conditions

For bluetooth headphones and audio accessories:

• Hygiene Requirements: Items must be free from any personal contamination
• Battery Condition: Rechargeable devices must hold charge and function properly
• Bluetooth Functionality: All wireless connectivity features must work as intended
• Audio Quality: No distortion, crackling, or sound quality issues due to misuse
• Physical Condition: No scratches, dents, or damage to drivers or electronics

Return Process

To initiate a return:

1. Contact Us: Email us at [email protected] within 30 days of delivery
2. Provide Information: Include your order number, bluetooth headphone model, and reason for return
3. Return Authorization: We will provide return instructions and authorization
4. Ship Items: Package items securely in original packaging and ship to our designated return address
5. Inspection: We will inspect returned audio devices upon receipt for functionality and hygiene

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping method for valuable bluetooth headphones
• Risk of loss during return shipping is borne by the customer
• Original shipping charges are non-refundable unless the return is due to our error

Refund Processing

• Refunds are processed within 5-10 business days after we receive and inspect the returned bluetooth headphones
• Refunds will be issued to the original payment method
• You will receive an email confirmation when your refund has been processed
• It may take additional time for the refund to appear on your payment statement depending on your payment provider

Damaged or Defective Audio Equipment

If you receive damaged or defective bluetooth headphones:

• Contact us immediately at [email protected]
• Provide photos of the damaged bluetooth headphones or describe audio issues
• Test all audio functions and report any connectivity problems
• We will arrange for replacement or full refund at no cost to you
• Return shipping will be covered by us for damaged or defective audio equipment

Order Cancellation

Before Shipment

• Orders can be cancelled before shipment for a full refund
• Contact us as soon as possible to cancel your bluetooth headphone order
• Cancellation requests are processed during business hours

After Shipment

• Orders cannot be cancelled once shipped
• You may return the bluetooth headphones following our standard return policy

Exchange Policy

• We currently do not offer direct exchanges for different bluetooth headphone models
• To exchange an item, please return the original bluetooth headphones for a refund and place a new order
• This ensures you receive the correct audio device promptly

Special Circumstances

We may provide refunds outside our standard policy in exceptional cases:

• Audio Quality Issues: Significant sound quality problems not described in product specifications
• Compatibility Problems: Bluetooth connectivity issues with common devices
• Battery Defects: Premature battery failure or charging problems
• Shipping Delays: Significant delays beyond our estimated delivery time

Promotional and Sale Items

• Sale bluetooth headphones and promotional audio products are eligible for return under the same conditions
• Refunds for sale items will be processed at the sale price paid
• Limited edition or clearance bluetooth headphones may have specific return restrictions

International Orders

• International customers are responsible for return shipping costs for bluetooth headphones
• Customers may be responsible for customs duties and taxes on returns
• Refund amounts may be adjusted for currency conversion fees

Warranty Coverage

• All bluetooth headphones come with manufacturer warranty as specified in product descriptions
• Warranty covers manufacturing defects but not damage from misuse
• Battery performance is covered under warranty terms
• Water resistance ratings are maintained only with proper care

Processing Time

• Return requests are reviewed within 2-3 business days
• Refund processing takes 5-10 business days after bluetooth headphone inspection
• Replacement audio devices are shipped within 2-3 business days after approval

Additional Information

• All prices and policies are subject to change with notice
• We reserve the right to modify this policy at any time
• Changes will be effective immediately upon posting on our website
• This policy is governed by the laws of Hong Kong Special Administrative Region
• For orders placed during promotional periods, specific terms may apply

Contact Information

For any questions about our bluetooth headphone payment and refund policy, please contact:

Hong Kong engine International Co., Limited

• Email: [email protected]
• Customer Service: Available through our website contact form
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Hong Kong Time)

We are committed to providing excellent customer service and will work with you to resolve any issues with your bluetooth headphone order.